Overview

I have been in the legal profession for the past 20 years. I was in need of a few personal checks. Before I placed my order, I asked if I could sign for the delivery of the checks. They said No! I still went ahead & placed an order for trial checks. I received an email that allowed me to track the checks. When I clicked on the tracking there was no information so I contacted Vistaprint directly. My call went to a call center outside the US. I simply asked for the tracking # and/or status of the order. I was placed on hold repeatedly b/c these people had to call the service center here in the states. Ultimately, I was told that there is no tracking # because I did not pay for one. Once again, we are talking about personal checks. This is a Big, Big Deal! I was checking my mail on a daily basis. I went to my mailbox on 6/26/2023 and the envelope was there. Guess what? The envelope was delivered via USPS / Priority Mail on 6/24/2023. There was a huge tracking # listed right on the envelope cover and sat in my mailbox for over 24 hours. ALL USPS PRIORITY MAIL COMES WITH TRACKING #! I should have read the delivery reviews from Trustpilot. Actually, I'm glad I didn't read them after I placed my order or I would never have slept. Stay far away from this company. There are other more competent companies that provide assurance to their customers after they have paid & placed an order. Never, ever again! Lesson learned!

Horrible service do not order they used to be good but now the site is horrible the shipping is horrible and customer service is useless. very disappointed in them I've been a long time customer and thanks to last two transactions still in process these if I ever get them will be the last on a scale of 1-5 I rate them negative 5 now

They delivered my order to the wrong address and basically said that this was my issue. If I wanted to try again, I would have to pay again. The customer service agent basically did not care and said that once it is out with UPS it is no longer their responsibility. You would think that they would at the very least help track it down from UPS. The lack of ownership or partnership is alarming. I will not do business with this company again. They do not care! If they do not care, how can anyone risk doing business with them. Warning, stay away and find a printing company that actually cares.

Ordered some business cards from another company that was utterly disgraceful and updated a previous template from Vista. Editing the text, changing the font, and adding text boxes and logo was flawless with Vista. I could not match the black background with the logo I selected and could change the white background from white to black. I was amazed when trying the chat feature; I got someone (Rhonda) on within 3 minutes. Rhonda could match the background, enhance the colored font used and change the back to the color I attempted to change! After the chat, I checked the rear of the card and could not change the font color, and again, I got Gabrielle within 2 minutes. She corrected the font color and gave me access to the unavailable Vista DIY tools due to an apparent technical issue. Vista deserves five stars for the top-notch service I received and my online product quality! I'll update once the product is received.

I've ordered from VistaPrint numerous times before and it's always been great. I love their Thank-You cards and stickers. Awesome quality. The service and shipping is always lightening fast as well. Will always be my go-to! Highly recommend.

Don't bother ordering here if your order is urgent and important. We ordered Express for a conference and never received the flyers. We also never received any notification about any delay. We only learned about a "delay in production" once we messaged them on the day of the scheduled delivery. By then it was already too late as the event had already started. Three days earlier we were messaging them via their support chat, to double check and confirm that the ETA is still accurate and the shipment is on track. At that point, we only received positive assurances. Three days later and everything had seemingly changed... AVOID

I uploaded the logo in high resolution. For printing on two T-shirts. The colors do not look bright and faded... the logo on the back of the T-shirt should have been between the shoulder blades but turned out to be almost on the lower back. I'm just silent about the quality of T-shirts... for all this I paid $ 90

I'm a small business, we ordered marketing materials and shirts for staff for an event Notified the day of arrival wont even ship for a week, paid extra to arrive on time. $$$$ spent waisted event a bust with staff not in uniform, no giveaways, no flyers, nothing Even the 1 item they managed to print didn't arrive. We are disappointed, and frustrated! Being small dependability from vendors is a must.

I ordered a few personalized items from them and they all came exactly as it was supposed to. I had an issue with one of them and the rep gave me a credit to reorder it and it came fine. I have no complaints at all.

I had paid more for some products and realized a week later price had dropped. The amazing staff member credited me the difference. This was not expected and lovely way to treat a returning customer - I HIGHLY RECOMMEND VISTA PRINT FOR THEIR SPEEDY AND GREAT SERVICE OVER MANY YEARS.

Note to everyone dont buy from Vistaprint they are now starting to be a poor place to buy from nothing but lots of headacks didnt get my order yettt

Tried to design a photobook with their designer page (several times). It uploads about 4 of the 40 photos then asks if you are happy with blank pages for the rest! What a joke and waste of time, just go elsewhere to someone who knows that they are doing because clearly Vistaprint have no idea.

Had them print a invitation and envelope. They could not match the envelope with the invitation the color of it. They ran it three times and always told me yes we would run it and compare it to the invitation and match the color. No luck a waste of my time and a waste of my clients time I do not recommend Vista Print at all

Stah away. These people are a nightmare. In trying to "help" they do not bother looking at what is actually seen on the screen and as such you have NO idea what they are talking about. They have no issue changing font sizes and fonts...they are a terrible company and very frustrating to work with.

Unfortunately when I did my first review of Vistaprint they answered with a pretty generic response telling me to call customer service - like I didn't think of that already - and if they were so concerned with customer satisfaction why wasn't someone calling ME in response to my review??? A bunch of apologies and empty promises is all I have gotten from this company. They claim to be in it for small business yet they wiped out the main source of my business revenue - my website - for 23 days and have acknowledged this yet have failed to even attempt to make it right. ONCE AGAIN THEY HAVE NOT STOOD BEHIND THEIR GUARANTEE AND PROMISE TO MAKE IT RIGHT!! UPDATE: AND AGAIN THEY RESPOND WITH THE SAME GENERIC RESPONSE! Do real people even work there? Amazing. Truly amazing. Make the effort people...